If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Items bought during a sale or discounted price are not refundable and cannot be returned or exchanged
- All merchandise must be unwashed and unworn with the original hangtags attached
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
You can contact us by emailing firstname.lastname@example.org, or by submitting a return request below. Once we have received the product and the return has been processed, we can issue the exchange, in-store credit, or refund.
Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.
- We cannot accept exchange or returns of underwear or socks for hygiene reasons
- Items covered with animal/human hair, or that smell like deodorant, laundry detergent, or smoke, cannot be accepted
- Any return shipping fees the customer will need to pay
- It may take 5 business day to process your return. Once your return has been inspected, we will send you an email to notify you regarding the status for your return.